We take safeguarding extremely seriously. We therefore have a number of processes in place to keep everyone safe and are working with Community Action Network.

​

First and foremost, we are encouraging everyone to directly make contact with their immediate neighbours and support each other outside of this support group. We have a letter template that you can print out or copy under the "Get Involved" page of the website. 

​

For those who have not had contact with neighbours and contact us needing support, please contact us privately and do not give out your details via public social media. We have a support form under the "Need Support Section" that you can use. We are operating a cashless system where we are working with local businesses to offer ordering and payment via the phone, so no money will be exchanged hands between yourself and volunteers. 

​

For volunteers, please follow our guidelines below. Once you are registered, please complete the following process: 

• Volunteer Form (below) completed and emailed to volunteer@poolecsg.com

• 2 x References Forms (below) completed and emailed by those providing references to volunteer@poolecsg.com

• DBS Certificate where possible - volunteers who hold a DBS Certificate will be able to collect and deliver prescriptions

• ID Check - our volunteer co-ordinator will ask to see your ID to verify you. This will be done via video. 

 

If necessary for the person requiring support, we will provide both yourself and the person needing a support a "password" for each visit/delivery, in case of any concerns of identity, if there is any contact. 

​

For everyone, we are asking that the most up to date guidelines, legislation and regulations are followed from Public Health England, the government and the World Health Organisation. Please ensure shopping is left outside the house and keep 2m apart at all time to ensure that no germs are spread as people can be infected with the virus but showing no symptoms. Please also follow the basic hygiene instructions, with frequent hand washing and good practice of hygiene. 

​

If you have registered to volunteer and hold a DBS Certificate, please scroll down below, download the volunteer & reference form, complete and send back to us. 

​

Thank you.